Refund Policy
Last Updated: March 1, 2023
Thank you for your purchase at ButterCreamLoaf. If you are not entirely satisfied with your order, we're here to help. This Refund Policy explains how we handle returns and refunds for items purchased from our website, buttercreamloaf.sbs.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging, accompanied by the receipt or proof of purchase.
Non-returnable items
Perishable goods such as food cannot be returned. We also do not accept returns for customized orders or gift cards.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7486 5800.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us or about our Refund Policy, contact us at +44 20 7486 5800 or visit our pizzeria located at 214B Baker Street, London, NW1 6XE, United Kingdom. Your satisfaction is our top priority, and we work diligently to offer the best service and ensure a seamless return process.
At ButterCreamLoaf, we value your patronage and strive to make sure every slice you order meets our high standards. In the rare instance that you are not satisfied, let us make it right or provide you with an appropriate refund or exchange in £.